SafeCom FAQs
Your questions answered:
- What is SafeCom?
- Why use SafeCom?
- How will SafeCom benefit me/my company?
- How will SafeCom save me time & money?
- How will SafeCom be administered?
- What software and hardware do I require?
- How secure is SafeCom?
- How do I log on?
- How do usernames/passwords work?
- What if I forget my username?
- What if I forget my password?
- How do I join SafeCom?
- What if I make a mistake when inputting data?
What is SafeCom?
SafeCom is a unique system that will revolutionise the way you monitor your safety and the way you undertake safety training and maintain staff competency for all levels of response through to Emergency Responders and Firefighters. SafeCom will also change the way we do business with you the client.
Why use SafeCom?
This revolutionary product will reduce both your management and administrative time, whilst improving the standard and monitoring of your training. SafeCom enables us to host your safety responsibilities and tasks, SafeCom also monitors and directs Emergency Responders and Firefighters training and competencies on your own secure area of the Safety Management (UK) website. SafeCom will even manage your emergency equipment inventory, ensuring your equipment is tested and maintained on a regular basis, and all your other safety requirements including Risk Assessments, Health Screening and Alarm testing for example.
How will SafeCom benefit me/my company?
SafeCom provides you with a training programme for your emergency responders, and a time frame in which to complete the training in order to maintain their competency, this system all of which only requires you to make minimal input in order to facilitate compliance. This will dramatically reduce the management time you spend on this safety critical area.
Monitoring and proving competence of our Emergency Responders and Firefighters is critical. If your current recording and maintenance of skills system is not doing this for you then you need to look at SafeCom. SafeCom can also be used just as effectively for other disciplines within your organisation.
How will SafeCom save me time & money?
SafeCom is automatically monitored and will send email reminders to your selected manager(s). Secondary monitoring at Safety Management (UK) offices provides you with that personal touch, as we assist you in achieving compliance. This all serves to reduce the valuable management time you spend in ensuring the maintenance of your safety issues and the competence of your Emergency Responders.
SafeCom will record and save all your entered information, providing you with proof of compliance and proof of competence for any enforcing authorities.
How will SafeCom be administered?
SafeCom will be monitored by your account manager at Safety Management (UK) offices who will oversee all of the input data and keep track of any reminder emails sent out to users by SafeCom. The software is automated and is capable of generating reminder emails for each user, to inform them of unfinished tasks and training requirements etc.
Each client will have a nominated Administrator who will be granted additional access privileges that will allow them to input data on behalf of their colleagues, and generate management reports using the Report function.
What software and hardware do I require?
SafeCom doesn't require you to install any software onto your computer, and it doesn't take up any space on your hard drive or network drive either. Safety Management (UK) see this as a very important aspect of SafeCom, as we realise that disk space is at a premium for most companies in the electronic age.
All you need is a PC with access to the Internet, and a copy Internet Explorer which is provided free with Windows operating system (other browsers may be used however we recommend you use IE version 5 or above). It doesn't matter if you have multiple PCs, as SafeCom can support multiple users at any one time.
How secure is SafeCom?
The database will be stored within the secure section of the website, as will the pages containing the SafeCom interface after the client has logged in. Therefore the data will never leave this area of the website, and cannot be compromised.
Each unique username will be logged, so it will be easy to note who has made any changes/updates to the record system, and thus we can trace all activity.
In the highly unlikely event of the database being damaged or hacked into, we have a daily backup facility in place to our remote server, and in addition we have a weekly physical backup procedure to an external hard drive.
How do I log on?
You will log on to SafeCom by visiting the Safety Management (UK) website and selecting the SafeCom Log In option from the left hand side of the page. This option is available on every page of our website for your convenience.
You will then type your unique username and password into the boxes provided, and click the Log On button to access SafeCom.
How do usernames/passwords work?
Your unique username and password will be issued to you when you register with SafeCom.
It is not possible to change your username once enrolled with SafeCom.
Your password will follow our stringent security policy and consist of upper and lower case characters, plus numeric characters.
The nominated SafeCom Administrator at each company will be required to change his/her password every 12 months, and will be reminded to do so by email directly from SafeCom. Standard users are not required to renew their password whilst enrolled with SafeCom.
What if I forget my username?
For username-related enquiries, for example if you should forget your username, the nominated SafeCom Administrator at your company will have record of your details.
Alternatively you can email info@safecomweb.co.uk stating the following information:
- the company you work for (including the branch)
- your full name
- your username (unless you have forgotten it)
- the reason for contacting us
NOTE: We will not respond to requests generated from non-work email addresses, for example Hotmail, Yahoo or any of the other free service providers. If you cannot access your work email account for any reason, please speak to the SafeCom Administrator at your company.
What if I forget my password?
If you should forget your password, the nominated SafeCom administrator at your company will have a record of your details.
For password-related enquiries, for example if you would like to change your password (or have forgotten it), please email info@safecomweb.co.uk stating the following:
- the company you work for, including branch where necessary
- your full name
- your username
- the reason for changing your password
- your current password (please state if you have forgotten it)
NOTE: We will not respond to password requests generated from non-work email addresses, for example Hotmail, Yahoo or any of the other free service providers. If you cannot access your work email account for any reason, please speak to the SafeCom Administrator at your company.
How do I join SafeCom?
In order to join SafeCom, you need to provide a TYPED list of all the Users you wish to register with SafeCom, including full names, email addresses, and any other information you deem relevant. This information needs to be available in an editable document, such as a Word or RTF file.
You will need to provide your company name, a senior contact (other than the Level 2 Administrator), and the location of your company (e.g. London ).
You will also need to nominate a Level 2 SafeCom Administrator, who will be the main point of contact at your company, and who will be notified of all reminders and updates for each of your users.
What if I make a mistake when inputting data?
If you should make a mistake when inputting data to SafeCom, please email info@safecomweb.co.uk immediately so that we can amend the error. You will need to supply the following information:
- the company you work for, including branch where necessary
- your full name
- your username
- details of the error, including the correct replacement information where necessary
NOTE: We will not respond to error requests generated from non-work email addresses, for example Hotmail, Yahoo or any of the other free service providers. If you cannot access your work email account for any reason, please speak to the SafeCom Administrator at your company.
To discuss your requirements, or if you don't see what you are looking for, call +44 (0)1524 784356. Alternatively you can use our contact form or e-mail us
News
Landlord prosecuted for fire safety breaches in HMO
Large fire at South Yorks school
Andigestion - Spillage Training exercise
National Register for Tower Blocks
Childcare Risk Assessment Log Book - £12
Feedback
Good job, very nice people and happy with the work SMUK do for us (Bank of China)